BLUEYE — Return & Refund Policy

30-Day Satisfaction Guarantee We offer a 30-day satisfaction guarantee — no conditions, no friction. If your BLUEYE frames don't fit perfectly or the optical experience isn't what you expected, you have 30 days after receiving your order to request a return.

To be eligible, your item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at blueye.visionteam@gmail.com. And we will provide you with the return address and shipping instructions for your specific location.

Once your return is accepted, we'll send you a return shipping label and full instructions. Items sent back without prior authorization will not be accepted.

Damages & Issues Inspect your order upon reception. If your item is defective, damaged, or incorrect, contact us immediately at blueye.visionteam@gmail.com so we can make it right.

Non-Returnable Items We cannot accept returns on sale items or gift cards.

Exchanges Return your item and once accepted, place a new order for the model or lens you want.

European Union — 10-Day Cooling Off Period If your order ships to the European Union, you have the right to cancel or return within 14 days for any reason. Same conditions apply — unworn, unused, original packaging, proof of purchase.

Refunds Once we receive and inspect your return, we'll notify you of approval within 2 business days. If approved, your refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since approval, contact us at blueye.visionteam@gmail.com.

2-Year Structural Warranty All BLUEYE frames are covered by a 2-year structural warranty against manufacturing defects. This warranty does not cover damage from misuse, accidents, or normal wear. Contact blueye.visionteam@gmail.com. to file a warranty claim.